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Support Plans & Services

All our support packages include prompt acknowledgment of the issue within one hour. Response times differ based on the specific support package you choose.

The following services can be included in the customer's support plan as part of their selected support tier:
 


  • Network Security - Firewall updates and network security enhancements.


  • Remote Backup - Solutions for offsite data backup.


  • Device Monitoring - Continuous monitoring and hardware alerts.


  • Server Support - Maintenance and troubleshooting for servers.


  • Computer Support - Maintenance and troubleshooting for computers.


  • RMH Support - Support for Retail Management Hero (RM) software.


  • QuickBooks Support - Assistance for QuickBooks Desktop software.


  • Other Software - Support for any additional software as agreed.

1 

Basic Support

Email and Phone support during business hours. 
Response Times:

  • Critical Issues - 3 hour response time.

  • Major Issues - Within 8 hours response time.

  • Minor Issues -Within 24 hours response time

2

Standard Support

Basic Support + Remote assistance for issues

Response Times:

  • Critical Issues - Within 2 hour response time.

  • Major Issues - Within 6 hours response time.

  • Minor Issues - Within 121 hours response time.

3

Premium Support

Standard Support + On-site Visits

  • Critical Issues - 1 hour response time.

  • Major Issues - 4 hours response time.

  • Minor Issues - 6 hours response time.

Get in Touch

Let's discuss the details during a free online consultation. Book your appointment here.

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